What to do when we are closed

Out of Hours Emergencies

When the practice is closed, there is an out of hours emergency medical service available at all times. This service is meant for urgent and emergency problems and should not be used to avoid the inconvenience of consulting during the day.  If you need out of hours help, you should telephone 111 which is a free-phone number nationwide. Trained staff located at the call control centre will handle your enquiry. 

When you call a Receptionist will take some details, then pass your call to a Nurse who will help you with your problem and will offer advice if appropriate. You may be asked to attend the Primary Care Treatment Centre based at Ayrshire Central Hospital in Irvine. If your condition requires a home visit, they will arrange this.

NHS 24 can provide the same service to deaf, hard-of hearing and speech-impaired people as long as they have a text-phone. 

Remember the Out of Hours Service is for urgent problems only. Please do not contact the service for a second opinion or for anything which can wait until the next working day.

If you have a minor ailment you could visit your local pharmacy who will be able to provide you with some help or signpost you onto the next available service.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.

Mental Health Crisis?

You should call 999 or go to A&E if you, or someone you know, experiences a life-threatening medical or mental health emergency. These are cases where there is immediate danger to life or physical injury. A mental health emergency should be taken as seriously as a medical emergency. If you feel like you may be close to acting on suicidal thoughts or have seriously harmed yourself, you should call 999 or go to A&E directly if you need immediate help and are worried about your safety.